Returns Policy for Emirati Perfumes
At Emirati Perfumes, we take pride in the quality and craftsmanship of our fragrances. We understand that sometimes a product may not meet your expectations. To ensure your satisfaction, we offer a straightforward return policy.
1. Eligibility for Returns
- You may return unopened and unused products within 7 days of the delivery date for a full refund or exchange.
- To be eligible for a return, the item must be in its original condition, including all packaging, seals, and accessories.
- Opened or used products are not eligible for return due to hygiene reasons and the potential for tampering.
2. Initiating a Return
- To initiate a return, please contact our customer service team at \[insert contact information] with your order number and reason for the return.
- Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed.
- Returns without an RA number will not be accepted.
3. Return Shipping
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure your return arrives safely.
- Emirati Perfumes is not responsible for lost or damaged returns.
4. Inspection and Processing
- Once we receive your return, our team will inspect the item to ensure it meets our return policy criteria.
- If the return is approved, we will process your refund or exchange within 7-10 business days.
- Refunds will be issued to the original method of payment.
5. Exchanges
- If you would like to exchange your product for a different fragrance, please indicate this when contacting our customer service team.
- Exchanges are subject to product availability.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately.
- We will arrange for a replacement or refund, and cover the cost of return shipping.
7. Final Sale Items
- Certain items may be marked as "Final Sale" and are not eligible for return or exchange.
8. Contact Information
- If you have any questions or concerns about our return policy, please contact us at [email protected]
We appreciate your business and are committed to providing you with exceptional service.
